
Wells Fargo
American multinational banking and financial services company
- Entries
- 27
- On the record
- 7
- Stories
- 1
- Latest entry
- May 21, 2026
The record
The $3.7 billion Wells Fargo settlement is the Consumer Financial Protection Bureau's order of December 20, 2022: a $1.7 billion civil penalty plus more than $2 billion in redress across more than 16 million consumer accounts, over misapplied auto-loan payments, wrongful repossessions, improperly denied mortgage modifications, frozen accounts and surprise overdraft fees. Wells Fargo announced on January 28, 2025 that the order had terminated. The newest class settlement is a separate $85 million deal with shareholders who bought stock between February 24, 2021 and June 9, 2022, over the bank's statements about diverse-candidate hiring. The court granted final approval on May 21, 2026, the April 14, 2026 claim deadline has passed, and Wells Fargo denied the allegations.
The fake-accounts case began on September 8, 2016, when the CFPB, the Office of the Comptroller of the Currency and the Los Angeles City Attorney announced $185 million in penalties. The CFPB cited the bank's own analysis that employees opened more than two million deposit and credit card accounts that may not have been authorized. On February 21, 2020, Wells Fargo agreed to pay $3 billion to resolve Justice Department and SEC investigations and admitted that from 2002 to 2016 sales pressure led employees to provide millions of accounts or products under false pretenses or without consent. The criminal investigation was resolved with a three-year deferred prosecution agreement. In 2023 a court approved a separate $1 billion shareholder class settlement.
Former chief executive John Stumpf received a 2018 Federal Reserve letter saying his performance fell short of its expectations, consented in January 2020 to an OCC order barring him from banking and a $17.5 million penalty, and in November 2020 paid the SEC $2.5 million without admitting or denying its findings. Carrie Tolstedt, who ran the Community Bank, agreed in March 2023 to an OCC banking ban and a $17 million penalty and to plead guilty to obstructing the OCC's examination. She settled the SEC's fraud case for a $3 million penalty plus disgorgement. In September 2023 she was sentenced to three years of probation, including six months of home confinement, rather than the 12 months in prison prosecutors had sought.
The regulatory orders have since closed one after another. The CFPB's 2016 order expired in September 2021, the OCC ended its 2016 sales-practices order in February 2024 and its 2018 compliance order in February 2025, and the Federal Reserve lifted the asset cap on June 3, 2025 before terminating its 2018 enforcement action on March 5, 2026. The Justice Department and the SEC closed their diversity-hiring investigations without taking action. Wells Fargo's report for the quarter ended September 30, 2026 still describes a September 2024 formal agreement with the OCC on anti-money-laundering and sanctions risk management.
Questions people ask
What is the $3.7 billion Wells Fargo settlement?
It is the CFPB's December 20, 2022 order requiring Wells Fargo to pay more than $2 billion in redress to consumers and a $1.7 billion civil penalty. It covered over 16 million affected accounts in auto lending, mortgage servicing and deposit accounts, including surprise overdraft fees. source
Is there a new Wells Fargo class action settlement?
The newest is $85 million in SEB Investment Management AB v. Wells Fargo (N.D. Cal. No. 3:22-cv-03811), for buyers of Wells Fargo stock between February 24, 2021 and June 9, 2022. The court granted final approval on May 21, 2026; claims were due by April 14, 2026, and that deadline has passed. source
How many fake accounts did Wells Fargo open?
In its 2020 settlement with the Justice Department, Wells Fargo admitted that from 2002 to 2016 pressure to meet unrealistic sales goals led thousands of employees to provide millions of accounts or products to customers under false pretenses or without consent, often by creating false records or misusing customers' identities. source
Was Wells Fargo charged with a crime?
The Justice Department resolved its criminal investigation into false bank records and identity theft with a deferred prosecution agreement: Wells Fargo would not be prosecuted during the three-year term if it met conditions including continued cooperation. It was part of a $3 billion resolution that also settled civil claims and SEC proceedings. source
Did any Wells Fargo executive go to jail?
Carrie Tolstedt, the former head of the Community Bank, was sentenced on September 15, 2023 to three years of probation with six months of home confinement, a $100,000 fine and 120 hours of community service. Prosecutors had sought a 12-month prison term. source
Roles and honours on the record
- 1852 Founded as Wells, Fargo & Co. by Henry Wells and William G. Fargo, with bank and express businesses source
- 2008 Acquirer of Wachovia Corporation and its subsidiary banks, approved by the Federal Reserve Board source
- 2018-2025 Subject to a Federal Reserve restriction on growing beyond its total assets at the end of 2017 source
- 2018-2026 Subject to the Federal Reserve's 2018 enforcement action on governance and risk management, terminated March 5, 2026 source
- 2020 Party to a three-year deferred prosecution agreement with the Justice Department over sales practices source
- as of 2026 Party to a September 2024 formal agreement with the OCC on anti-money-laundering and sanctions risk management source
Settlements: who qualifies and the payout
Every entry, newest first
- Reported
Reuters reported the Federal Reserve lifted Wells Fargo's asset cap after seven years. Wells Fargo fake accounts: $185M fine, $3B deal, cap lifted
- Reported
WSJ reported Wells Fargo agreed to pay shareholders $1B to settle a class action over its post-scandal progress claims. Wells Fargo fake accounts: $185M fine, $3B deal, cap lifted
- Admitted
DOJ and SEC resolved the fake-accounts case for $3B; CNN reported the bank admitted falsifying bank records. Wells Fargo fake accounts: $185M fine, $3B deal, cap lifted
- Ruled
Federal Reserve restricted Wells Fargo from growing beyond its total assets at end of 2017. Wells Fargo fake accounts: $185M fine, $3B deal, cap lifted
- Ruled
CFPB, OCC and Los Angeles city attorney announced $185M in penalties over unauthorized accounts; bank neither admitted nor denied findings. Wells Fargo fake accounts: $185M fine, $3B deal, cap lifted
Stories in this file
The record, entry by entry
- 1852 Official Wells Fargo says it has served customers since 1852 and names Henry Wells and William G. Fargo as the founders of Wells, Fargo & Co. Wells Fargo corporate history site
- 2008-10-12 Official The Federal Reserve Board approved Wells Fargo & Company's application to acquire Wachovia Corporation, including Wachovia Bank, N.A. and Wachovia Bank Delaware, N.A., under the Bank Holding Company Act. Federal Reserve Board press release and order
- 2016-09-08 Official The CFPB's sales-practices order required a $100 million fine and full restitution, alongside a $35 million OCC penalty and $50 million to Los Angeles, citing the bank's own analysis that employees opened more than two million accounts that may not have been authorized. CFPB enforcement action, 2016-CFPB-0015
- 2016-09-08 Official The OCC assessed its $35 million penalty for unsafe or unsound sales practices, including opening unauthorized deposit or credit card accounts and moving funds into them, ordered restitution and required an enterprise-wide sales practices risk program. OCC news release 2016-106
- 2018-02-02 Official With its growth restriction, the Federal Reserve sent letters telling former CEO John Stumpf and former lead independent director Stephen Sanger their performance fell short of its expectations, and the bank was to replace three board members by April. Federal Reserve Board press release
- 2018-04-20 Official The CFPB, acting with the OCC, imposed a $1 billion penalty, $500 million of it remitted to the OCC, over a mandatory insurance program tied to auto loans and charges for mortgage interest rate-lock extensions. CFPB enforcement action, 2018
- 2020-01-23 Official The OCC issued, by consent, an order prohibiting John Stumpf, the former chairman and CEO, from the banking industry and a $17.5 million civil money penalty for his role in the sales practices misconduct. OCC news release 2020-6
- 2020-01-23 Filed The OCC filed a notice of charges against five former senior executives, alleging they failed in duties that contributed to sales practices misconduct from 2002 to October 2016, and sought a prohibition order and a $25 million penalty against Carrie Tolstedt. OCC news release 2020-6
- 2020-02-21 Admitted Wells Fargo agreed to pay $3 billion through a deferred prosecution agreement, a civil settlement under FIRREA and an SEC order, and admitted it collected fees and interest it was not entitled to, harmed some customers' credit ratings and misused their personal information. U.S. Department of Justice press release
- 2020-02-21 Official The SEC's $500 million share of the $3 billion resolution settled charges that from 2012 to 2016 the bank promoted a Community Bank cross-sell metric inflated by unused, unneeded or unauthorized products. SEC press release 2020-38
- 2020-11-13 Filed The SEC charged Stumpf and Tolstedt with misleading investors about the cross-sell metric. Stumpf settled for a $2.5 million penalty, neither admitting nor denying the findings, and the SEC filed a fraud complaint against Tolstedt in the Northern District of California. SEC press release 2020-281
- 2022-12-20 Official The CFPB ordered a $1.7 billion penalty and more than $2 billion in redress over auto loans, mortgage servicing and deposit accounts, including wrongful repossessions, improperly denied loan modifications and surprise overdraft fees. CFPB enforcement action, 2022-CFPB-0011
- 2023-03-15 Admitted Tolstedt agreed to plead guilty to one count of obstructing a bank examination, over a May 2015 memo to the OCC that left out how many employees were fired or resigned over sales misconduct. She also agreed to an OCC banking ban and a $17 million penalty. U.S. Attorney's Office, Central District of California, press release
- 2023-05-30 Official Tolstedt settled the SEC's fraud case without admitting or denying it, agreeing to a $3 million penalty, disgorgement of $1,459,076 plus $447,874 in interest, and a permanent officer-and-director bar, subject to court approval. SEC press release 2023-99
- 2023-09-08 Official A federal court in Manhattan gave final approval to Wells Fargo's $1.0 billion payment resolving a shareholder class action over its statements about complying with the 2018 Federal Reserve, CFPB and OCC consent orders. Wells Fargo quarterly report on Form 10-Q
- 2023-09-15 Reported Judge Josephine Staton sentenced Tolstedt to six months of home confinement and three years of probation, a $100,000 fine and 120 hours of community service, rejecting the 12-month prison term prosecutors sought, Banking Dive reported. Banking Dive report
- 2024-02-15 Official The OCC announced an order terminating its 2016 cease and desist order against Wells Fargo Bank over risk management and oversight of sales practices and unsafe or unsound sales practices. OCC news release 2024-15
- 2025-01-28 Official Wells Fargo announced that its 2022 CFPB consent order on auto lending, consumer deposit accounts and mortgage lending had terminated, the seventh consent order its regulators had closed since 2019. Wells Fargo news release filed with Form 8-K
- 2025-02-13 Official Wells Fargo confirmed that the OCC had terminated its 2018 consent order on the company's compliance risk management program, the tenth consent order closed since 2019. Wells Fargo news release filed with Form 8-K
- 2025-06-03 Official The Federal Reserve found Wells Fargo had met the conditions for removing the 2018 growth restriction and lifted it, saying the action's other provisions would remain until the bank met the requirements for ending them. Federal Reserve Board press release
- 2026-03-05 Official The Federal Reserve terminated its 2018 enforcement action after finding the bank had met all required conditions, including two third-party reviews of its governance and risk management improvements, work it said spanned nearly a decade. Federal Reserve Board press release
- 2026-05-21 Official The court granted final approval of an $85 million settlement of a shareholder suit alleging misleading statements about a diverse-candidate hiring rule that led to fake interviews. Defendants denied all wrongdoing; claims were due by April 14, 2026. Court-appointed claims administrator site, SEB v. Wells Fargo
Documents
- CFPB enforcement action on unauthorized accounts (2016)
- OCC release on its $35 million sales-practices penalty (Sept. 8, 2016)
- Federal Reserve release on the growth restriction (Feb. 2, 2018)
- OCC release on charges and settlements with former executives (Jan. 23, 2020)
- Justice Department release on the $3 billion resolution and deferred prosecution agreement (Feb. 21, 2020)
- SEC release on the $500 million cross-sell settlement (Feb. 21, 2020)
- U.S. Attorney release on Carrie Tolstedt's plea agreement (Mar. 15, 2023)
- CFPB enforcement action ordering $3.7 billion (2022)
- Federal Reserve release lifting the growth restriction (June 3, 2025)
- Federal Reserve release terminating the 2018 enforcement action (Mar. 5, 2026)
